http://support.zetabroadband.com/rss/kb/recent_changesThis tutorial shows you how to set up Microsoft Outlook 2003® to work with your e-mail account. This tutorial focuses on setting up Microsoft Outlook 2003, but these settings are similar in other versions of Microsoft Outlook. You can set up previous versions of Microsoft Outlook by using the settings in this tutorial. To Set Up Your E-mail Account in Microsoft Outlook 1. In Microsoft Outlook, from the E-mail Accounts menu, select Tools. 2. On the E-mail Accounts wizard window, select Add a new e-mail account, and then click Next. 3. For your server type, select POP3 or IMAP, and then click Next. 4. On the Internet E-mail Settings (POP3/IMAP) window, enter your information as follows: - Your Name - Your first and last name. - E-mail Address - Your email address. - User Name - Your email address, again. - Password - Your email account password. - Incoming mail server (POP3) - POP/IMAP: zetabroadband.com - Outgoing mail server (SMTP) - zetabroadband.com Click More Settings. NOTE: Our outgoing mail server requires authentication if you are not directly connected to the Zeta Broadband service. We recommend enabling authentication and changing the outgoing email port to ensure secure mail delivery on and off our network. 5. On the Internet E-mail Settings window, go to the Outgoing Server tab. 6. Select My outgoing server (SMTP) requires authentication. 7. Select Use same settings as my incoming mail server. 8. Go to the Advanced tab, and then change the Outgoing server (SMTP) port to 587 9. Click OK. 10. Click Next. 11. Click Finish. - If you wish to use SSL please ensure the outgoing mail port is set to 465. This is the only port that will respond to SSL connections. NOTE: As a courtesy, we provide information about how to use certain third-party products, but we do not endorse or directly support third-party products and we are not responsible for the functions or reliability of such products. Outlook 2003® is a registered trademark of Microsoft Corporation in the United States and/or other countries. All rights reserved. http://support.zetabroadband.com/kb/article/2Fri, 12 Aug 2011 22:08:14 GMTf71f9e4cae85ab78ccf66ad62a85171e# E-mail ## Getting Started with E-mail Zeta Broadband provides a few different options to access your email. Those options include accessing your email through your favorite E-mail client, or using our web based email system. If you would like instructions on setting up your E-mail client please select your client from the list of Supported E-mail clients. If you just require generic settings and wish to configure your connection manually click here. ### Supported E-mail Clients - Outlook Express - Microsoft Outlook - Mac Mail - Entourage - Windows Mail ### Manual E-mail settings Zeta Broadband supports the following mail protocols: POP3, IMAP, POP3-SSL, IMAP-SSL, SMTP-SSL. We also offer an alternative SMTP port for ISP’s that block the standard port 25 traffic, Outgoing Authentication is mandatory on the Alternate SMTP port. - Incoming Mail Server: zetabroadband.com - Outgoing Mail Server: zetabroadband.com ### Authentication Your username is your FULL email address. The abbreviated domain @zetabb.com can not be used for authentication purposes. When prompted for your username be sure to use your FULL email address. Example: 1. Email address: john.doe@zetabroadband.com. Username is john.doe@zetabroadband.com. 2. Email address: john.doe@zetabb.com. Username is john.doe@zetabroadband.com 3. Email address: john.doe@fastkat.com. Username is john.doe@fastkat.com ### Supported Protocols - POP3: 110 - POP3-SSL: 995 - IMAP: 143 - IMAP-SSL: 993 - SMTP: 25 - SMTP-Auth: 587 - SMTP-SSL: 465 ### Mailbox Size All email accounts come with a 250MB storage limit. If you intend to use IMAP protocols keep this in mind. If you exceed the 250MB limit emails will start bouncing with a return to sender error.http://support.zetabroadband.com/kb/article/4Mon, 01 Aug 2011 18:29:19 GMT74aa9da7c8b5f5231db956aececd0d45## Symptoms An incorrect MTU setting on your router can often cause websites to load incorrectly with errors, or not at all. This usually occurs with dynamic or secure web pages. Most pages will load fine, but some financial websites, and web based email (ex: Hotmail, Yahoo, Gmail) won’t load correctly. ## Cause This happens because the website you’re trying to access is sending a packet that is too large for your connection to handle and gets dropped. ## Resolution The correct MTU setting for any device plugged directly into our network is **1480 Bytes**. If you’re connected directly without a router the MTU size is normally obtained automatically and is rare that you’ll have to manually set your MTU. Some routers on the other hand have a problem obtaining the MTU size dynamically and it needs to be set manually. This setting is normally found under the “Setup” page for your router. It’s also found under the Advanced, Firewall, or WAN pages depending on your router’s manufacturer. If you need step by step instructions on how to change your MTU setting call or email technical support for further assistance and reference this Knowledge Base article. ## Related Articles: [http://linksys.custhelp.com/cgi-bin/linksys.cfg/php/enduser/std_adp.php?p_faqid=3982#mtu](http://linksys.custhelp.com/cgi-bin/linksys.cfg/php/enduser/std_adp.php?p_faqid=3982#mtu "Linksys Support MTU Document") [http://support.dlink.com/faq/view.asp?prod_id=962&question=MTU+setting](http://support.dlink.com/faq/view.asp?prod_id=962&question=MTU+setting "D-Link Support MTU Document") http://support.zetabroadband.com/kb/article/3Mon, 01 Aug 2011 18:16:32 GMT894edee931cdb24fc1c638543d2831a7## Connection Problems: First Steps One of the first things that you should do if you are unable to connect to the Internet is to check your networking equipment to make sure it is set up correctly and working properly. The following steps with links to related articles can help you diagnose and resolve connection issues. 1. Reboot the antenna by Power cycling the PoE (Power over Ethernet injector). If you have multiple computers accessing the service you'll most likely have a router. It's a good idea to also power cycle the router at this time. 

 Note: Connectivity will be lost while performing this step. Please bookmark (add to Favorites) this page for future reference in the event connectivity is lost.
 2. Set up: Check to ensure the PoE is plugged in correctly.
 3. Lights: Check to ensure the PoE has power and you have a light indicating connection on your PC or Router.
 4. Test and see if the connection to the internet is restored.
 5. Still no connection? Check User ID and Password to ensure your account User ID 
and password matches the User ID and password configured in your router, or computers PPPoE connection.
 6. Verify that no viruses or spyware are running on your computer. Visit Zeta Broadband's recommended tools page for a list of free programs to clean your PC.
 7. Clear browser cache.
 8. Browse by IP address to determine if there is a problem with your DNS server. ## PoE Examples Included as attachments are common pictures of PoE Injectors we have used. In most cases the POE is clearly labeled POE on one port and LAN on the other. The POE port should be plugged into the cable coming from the antenna on the roof. The LAN port is used for your computer or router. **The POE injects power over the POE port. Plugging this device in incorrectly has the potential to damage a device not intended to receive power over the ethernet port. If you are unsure on how to plug this in please call technical support.** http://support.zetabroadband.com/kb/article/1Mon, 01 Aug 2011 17:58:57 GMTe1aa43d70322c30c06e2fac105b0b649